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【外資系・物流】Customer Service Team Leader

【外資系・物流】Customer Service Team Leader

Job Title: 【外資系・物流】Customer Service Team Leader
Contract Type: Permanent
Location: 東京
Industry:
Salary: 1000万円くらいまで(depends on your skills and experiences)
Reference: R9620
Contact Name: Sumit Sirpal
Contact Email: ssirpal@icon-partners.com
Job Published: October 30, 2019 09:00

Job Description

企業/Company:外資系大手物流企業
(セールスポイント)
- ビジネス好調による新規募集
- 社内キャリアパスが豊富で、立候補すれば海外支部の駐在も可能
- 業界内で世界トップレベルの企業 

勤務地/ Location:Central Tokyo

職務概要/ Job Content:

  • Lead team of CS colleague executing operational task in adherence to client SOP
  • To ensure Good customer service to customer
  • To ensure effective coordination with 3PL and their performance management
  • Keep the team motivated and engaged
  • Logistics expertise consultancy and optimization

応募資格/Requirement:

  • Customer Service + Team Leading experience
  • Management - 7 to 10
  • Strong experiences in Customer Service, 3PL Management, Customer Facing,
  • Client facing, managing calls, orders, complaints, training staff to improve best practices, process and systems.
  • Preferably background in Ocean, Forwarding, Trading or any other industry is ok.
  • Strong English ability to communicate with overseas partners and customers.