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【外資系・医療】Senior Manager Customer Care SCM Japan

【外資系・医療】Senior Manager Customer Care SCM Japan

ポジション名: 【外資系・医療】Senior Manager Customer Care SCM Japan
雇用形態: 正社員
勤務地: 東京
職種:
給与: 1000万円~1400万円くらいまで(現年収・スキル・経験により異なる)
リファレンス: W7998
担当者名: Rachel Wei
連絡メールアドレス: rwei@icon-partners.com
求人公開日: May 25, 2017 08:50

求人要項

会社概要

  • Foreign medical device manufacturer
  • Offers a wide range of medical devices and surgical products
  • Listed in the Fortune 500

勤務地 
東京都

仕事内容

  • Provide strong functional and people leadership to Japan Customer Care team
  • Manage Customer Service function to ensure timely and accurate processing of all customer orders and highest level of sales service
  • Work collaboratively with business unit and functional stakeholders to support revenue growth, such as new product introduction process
  • Work collaboratively with APAC team to assess the opportunity for COE and design process for implementation
  • Manage proactive and effective communications with internal and external customers
  • Analyze the end-to-end SCM process and identify opportunities to drive transformation

応募資格

  • 8+ years’ experience working in service operation or related Supply Chain field with a sound understanding of end-to-end supply chain concepts
  • 5+ years management experience of managing managers in a large organization
  • Demonstrated experience in managing large cross functional changes (driving innovation, org transformation, etc.)
  • Proven experience in understanding the operation implication of Japan PAL and QMS / ISO requirements
  • Demonstrated project management experience in leading operational excellence (applying lean, sigma methodology, etc.)
  • Capable of business communication in English (mid-level or higher; capable of conducting telephone meeting)

活かせる経験

  • Extensive knowledge of Medical device products and service models
  • Proven experience in supply chain management with a leading multinational organization
  • Demonstrated experience in holding people and organizations accountable to meeting established standards and service levels (medical device industry preferred)

休日休暇・待遇・福利厚生
健康保険、厚生年金保険、雇用保険、労災保険、定期健康診断実施
日曜日・土曜日・国民の祝日・年末年始・特別休暇