会社概要
外資系大手FMCG会社

勤務地　
東京23区

仕事内容

1.Manage Customer Service Japan
  - Support Call Center management
  - Improve the quality of service KPI and productivity KPI systematically
  - Motivate and train team
  - Organize feedbacks to other Departments (Digital, CRM, Marketing, Logistics…)
2.Implement New Capability to Increase Customer Satisfaction
  - Introduce NPS, to Call Center, Shop, Online and develop PDCA process
  - Introduce other international capability strongly collaborating with international team and multi-function team in Japan
  - Guarantee a multi-channel consistency (emails, calls, chats, social media)
3.Direct Mail Sales
  - Forecast activity and anticipate team sizing
  - Increase direct sales by phone and chat
4.Team management
  - Increase team capability and grow talents

応募資格

• Order management
• Customer Service
• Experience managing and upgrading Customer Service software
• チームマネジメント経験、尚可
• ビジネスレベル英語

歓迎されるスキル・経験

• 優れたリーダーシップと改革推進力
• 各部門のビジネスを理解し、改善や効率化を見極める力

休日休暇・待遇・福利厚生
各種社会保険完備、通勤交通費支給
完全週休二日制、国民の祝日、年末年始、年次有給休暇有、
社独自の制度有(詳しくは直接お話しします)