求人要項
会社概要
外資系大手FMCG会社
勤務地
東京23区
仕事内容
1.Manage Customer Service Japan
- Support Call Center management
- Improve the quality of service KPI and productivity KPI systematically
- Motivate and train team
- Organize feedbacks to other Departments (Digital, CRM, Marketing, Logistics…)
2.Implement New Capability to Increase Customer Satisfaction
- Introduce NPS, to Call Center, Shop, Online and develop PDCA process
- Introduce other international capability strongly collaborating with international team and multi-function team in Japan
- Guarantee a multi-channel consistency (emails, calls, chats, social media)
3.Direct Mail Sales
- Forecast activity and anticipate team sizing
- Increase direct sales by phone and chat
4.Team management
- Increase team capability and grow talents
応募資格
- Order management
- Customer Service
- Experience managing and upgrading Customer Service software
- チームマネジメント経験、尚可
- ビジネスレベル英語
歓迎されるスキル・経験
- 優れたリーダーシップと改革推進力
- 各部門のビジネスを理解し、改善や効率化を見極める力
休日休暇・待遇・福利厚生
各種社会保険完備、通勤交通費支給
完全週休二日制、国民の祝日、年末年始、年次有給休暇有、
社独自の制度有(詳しくは直接お話しします)