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【外資系】Customer Service Manager

【外資系】Customer Service Manager

ポジション名: 【外資系】Customer Service Manager
雇用形態: 正社員
勤務地: 東京
職種:
給与: 900万円~1100万円くらい (competitive)
リファレンス: Y10246
担当者名: Yuta Tamamoto
連絡メールアドレス: ytamamoto@icon-partners.com
求人公開日: September 08, 2020 09:00

求人要項

企業/Company:Global B2B Maker, working closely with B2C clients
- Top market share both domestically and globally, very stable business
- Can experience both B2B and B2C business model closely
- Exceptionally open and communicative team culture

勤務地/ Location:Central Tokyo

職務概要/ Job Content:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Work in close collaboration with supply chain, sales and other departments to ensure service level to customers
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement 
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Update and maintain ISO documentation where necessary

応募資格/Requirement:

  • Strong experience in customer service
  • Experience in people management
  • Strong written and verbal communication skills (English and Japanese)
  • Capable to think strategically and to lead
  • Strong kaizen mindset
  • Strong client-facing and communication skills
  • Experience in SAP or other ERPs preferred