企業/Company：Global B2B Maker, working closely with B2C clients
- Top market share both domestically and globally, very stable business
- Can experience both B2B and B2C business model closely
- Exceptionally open and communicative team culture

勤務地/ Location：Central Tokyo

職務概要/ Job Content：

• Improve customer service experience, create engaged customers and facilitate organic growth
• Work in close collaboration with supply chain, sales and other departments to ensure service level to customers
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement　
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Update and maintain ISO documentation where necessary

応募資格/Requirement：

• Strong experience in customer service
• Experience in people management
• Strong written and verbal communication skills (English and Japanese)
• Capable to think strategically and to lead
• Strong kaizen mindset
• Strong client-facing and communication skills
• Experience in SAP or other ERPs preferred