企業/Company：Global B2B Maker
This company is a global maker of chemical/food/cosmetics ingredients, providing to B2C maker companies including food, pharma, cosmetics and consumer goods maker.

Sales Point / セールスポイント：

• Top market share both globally and domestically
• Unique product/business model: B2B business operating similar to B2C businesses
• Open and flat company culture. Good working environment for female employees

勤務地/ Location：Tokyo

職務概要/ Job Content：
- As Customer Service Supervisor, reporting directly to the Customer Service Manager, you will build client relationships and accurately process order and special requests, with the aim of keeping customer satisfied. On a mission to quickly and smoothly solve customer requests, you represent a crucial link between Customers, Operations and Sales Teams and will instigate root-cause investigations to ensure customer needs are met efficiently and according to Global Customer Service Guidelines.

On daily basis, you can look forward to:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Work in close collaboration with supply chain, sales and other departments to ensure service level to customers
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement

応募資格/Requirement：

• Minimum 5+ years of experience in customer service
• Experience in people management or team leading is required
• Strong written and verbal communication skills (English and Japanese)
• Strong communication and negotiation skills preferred
• Experience in SAP or other ERPs preferred