求人要項
企業/Company:Global B2B Maker
This company is a global maker of chemical/food/cosmetics ingredients, providing to B2C maker companies including food, pharma, cosmetics and consumer goods maker.
Sales Point / セールスポイント:
- Top market share both globally and domestically
- Unique product/business model: B2B business operating similar to B2C businesses
- Open and flat company culture. Good working environment for female employees
勤務地/ Location:Tokyo
職務概要/ Job Content:
- As Customer Service Supervisor, reporting directly to the Customer Service Manager, you will build client relationships and accurately process order and special requests, with the aim of keeping customer satisfied. On a mission to quickly and smoothly solve customer requests, you represent a crucial link between Customers, Operations and Sales Teams and will instigate root-cause investigations to ensure customer needs are met efficiently and according to Global Customer Service Guidelines.
On daily basis, you can look forward to:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Work in close collaboration with supply chain, sales and other departments to ensure service level to customers
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
応募資格/Requirement:
- Minimum 5+ years of experience in customer service
- Experience in people management or team leading is required
- Strong written and verbal communication skills (English and Japanese)
- Strong communication and negotiation skills preferred
- Experience in SAP or other ERPs preferred