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【Global B2B Maker】Customer Service Supervisor

【Global B2B Maker】Customer Service Supervisor

ポジション名: 【Global B2B Maker】Customer Service Supervisor
雇用形態: 正社員
勤務地: 東京
職種:
給与: 600万円~800万円くらい(スキル・経験・現職給与等に応じ検討)
リファレンス: L9529
担当者名: Yae Lim Park
連絡メールアドレス: ypark@icon-partners.com
求人公開日: November 15, 2019 09:00

求人要項

企業/Company:Global B2B Maker
This company is a global maker of chemical/food/cosmetics ingredients, providing to B2C maker companies including food, pharma, cosmetics and consumer goods maker.

Sales Point / セールスポイント:

  • Top market share both globally and domestically
  • Unique product/business model: B2B business operating similar to B2C businesses
  • Open and flat company culture. Good working environment for female employees

勤務地/ Location:Tokyo

職務概要/ Job Content:
- As Customer Service Supervisor, reporting directly to the Customer Service Manager, you will build client relationships and accurately process order and special requests, with the aim of keeping customer satisfied. On a mission to quickly and smoothly solve customer requests, you represent a crucial link between Customers, Operations and Sales Teams and will instigate root-cause investigations to ensure customer needs are met efficiently and according to Global Customer Service Guidelines.

On daily basis, you can look forward to:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Work in close collaboration with supply chain, sales and other departments to ensure service level to customers
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement

応募資格/Requirement:

  • Minimum 5+ years of experience in customer service
  • Experience in people management or team leading is required
  • Strong written and verbal communication skills (English and Japanese)
  • Strong communication and negotiation skills preferred
  • Experience in SAP or other ERPs preferred