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close【外資系・アパレル】Ecommerce CS Manager

close【外資系・アパレル】Ecommerce CS Manager

ポジション名: close【外資系・アパレル】Ecommerce CS Manager
雇用形態: 正社員
勤務地: 東京
職種:
給与: 900万円くらいを想定(ご経験・年収によってご相談の上決定)
リファレンス: L10006
担当者名: Yae Lim Park
連絡メールアドレス: ypark@icon-partners.com
求人公開日: August 04, 2020 09:00

求人要項

企業/Company:Global Luxury Group
- One of the leading companies in the luxury apparel industry
- Has several famous luxury brands under the group

勤務地/ Location:東京23区内

職務概要/ Job Content:

  • Coordinate the work of BtoC Logistics Backoffice team on daily tasks and support the definition of standards, procedures and Service Levels. 
  • Act as main interface of the BtoC Logistics team for the organization of the operational support activities to Brands and Customer Care. 
  • Management of the B2C Logistics Backoffice team, including drawing up the KPIs and managing accordingly.
  • Definition of processes and procedures at WW/APAC level to manage daily interactions with Brands’ Ecommerce Operations and Customer Care
  • Direct support on daily tasks of B2C Logistics Backoffice team when required

応募資格/Requirement:

  • Definition of processes and procedures at global/APAC level to manage daily interactions with Brands Ecommerce Operations and Customer Care
  • Direct support on daily tasks of BtoC Logistics Backoffice team when required
  • Minimum 5 years working experience in a B2C Operations department (i.e. Logistics, Aftersales, CS). 
  • Strong knowledge of Logistics and After-sales service operations is a plus. 
  • Working experience in Fashion & Luxury industry is a plus
  • SAP user is a plus
  • Flexible and open mindset. Willingness to learn and understand each brands’ DNA/Identity