企業/Company：Global Luxury Group
- One of the leading companies in the luxury apparel industry
- Has several famous luxury brands under the group

勤務地/ Location：東京23区内

職務概要/ Job Content：

• Coordinate the work of BtoC Logistics Backoffice team on daily tasks and support the definition of standards, procedures and Service Levels. 
• Act as main interface of the BtoC Logistics team for the organization of the operational support activities to Brands and Customer Care. 
• Management of the B2C Logistics Backoffice team, including drawing up the KPIs and managing accordingly.
• Definition of processes and procedures at WW/APAC level to manage daily interactions with Brands’ Ecommerce Operations and Customer Care
• Direct support on daily tasks of B2C Logistics Backoffice team when required

応募資格/Requirement：

• Definition of processes and procedures at global/APAC level to manage daily interactions with Brands Ecommerce Operations and Customer Care
• Direct support on daily tasks of BtoC Logistics Backoffice team when required
• Minimum 5 years working experience in a B2C Operations department (i.e. Logistics, Aftersales, CS). 
• Strong knowledge of Logistics and After-sales service operations is a plus. 
• Working experience in Fashion & Luxury industry is a plus
• SAP user is a plus
• Flexible and open mindset. Willingness to learn and understand each brands’ DNA/Identity